"The race for Quality has no finish..." - Quote by Peter Drucker
The race for Quality has no finish line - so technically, it's more like a death march. Efficiency is doing things right; effectiveness is doing the right things.
More by Peter Drucker
“An organization belongs on a sick list when promotion becomes more important to its people than accomplishment of their job they are in. It is sick when it is more concerned with avoiding mistakes than with taking risks, with counteracting the weaknesses of its members than with building on their strength. But it is sick also when "good human relations" become more important than performance and achievement.”
“Management by objective works - if you know the objectives. Ninety percent of the time you don't.”
“An established company which, in an age demanding innovation, is not able to innovation, is doomed to decline and extinction.”
More on Quality
“Anything that improves people's expectations of a meal is good for the world. Anything that weans even one kid or one adult away from Chili's or T.G.I. Friday's is definitely a win for the good guys.”
“Quality requires your Presence.”
“Do anything better than it was ever done before and youll get rich.”
More on Improvement
“My philosophy and my belief was that there was a long way for us to go in improving what we had ever known before, that this country of ours was a country of constant improvement. And so I thought that, well, what my whole approach was based on the promise of a better America.”
“Is a democracy, such as we know it, the last improvement possible in government? Is it not possible to take a step further towardsrecognizing and organizing the rights of man?”
“Practice makes perfect.”