"The more you understand what somebody wants,..." - Quote by Tony Robbins
The more you understand what somebody wants, needs, and fears, the more you can figure out how to add value.
More by Tony Robbins
“The ability to connect and influence people, that's the job of a leader. And we're all leaders at some level.”
“If you want a fulfilled life, stop thinking about wealthy people and what they have and you don't. Stop thinking from a place of scarcity.”
“I was like, "If I don't change my mind, if I don't change my heart, if I don't develop some skill, I'm always going to be sleeping in my car."”
More on Empathy
“Delicious is a just and firm encounter of two in a thought, in a feeling.”
“If I am only happy for myself, many fewer chances for happiness. If I am happy when good things happen to other people, billions more chances to be happy!”
“The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.”
More on Understanding
“Nobody, they say, is a hero to his valet. Of course; for a man must be a hero to understand a hero. The valet, I dare say, has great respect for some person of his own stamp.”
“The broader one's understanding of the human experience, the better design we will have.”
“He who thus considers things in their first growth and origin ... will obtain the clearest view of them.”