"The most important thing in communication is..." - Quote by Peter Drucker

“The purpose of a business is to create a customer.”

“Our society has become an employee society.”

“Nothing is less productive than to make more efficient what should not be done at all.”

“The more shared past there is in a relationship, the more present you need to be.”

“I wonder that you will still be talking. Nobody marks you.”

“Always prefer the plain direct word to the long, vague one. Don't implement promises, but keep them.”

“There are two sorts of people in the world: Those who listen and those who are thinking about what they are going to say next.”

“It"s good to keep wide-open ears and listen to what everybody else has to say, but when you come to make a decision, you have to weigh all of what you"ve heard on its own, and place it where it belongs, and come to a decision for yourself; you"ll never regret it. But if you form the habit of taking what someone else says about a thing without checking it out for yourself, you"ll find that other people will have you hating your friends and loving your enemies.”

“One thing which makes us find so few people who appear reasonable and agreeable in conversation is, that there is scarcely any one who does not think more of what he is about to say than of answering precisely what is said to him.”