“If you have too many problems, maybe you should get out of business. There is no law that says a company must last forever.”

“You must accept that if the computer is a tool, it is the job of tool user to know what to use it for.”

“The manager is a servant. His master is the institution he manages and his first responsibility must therefore be to it.”

“There is a point at which a transformation has to take place.”

“Progress is obtained only by exploiting opportunities, not by solving problems. When you solve problems, all you do is guarantee a return to normalcy.”

“All life is an experiment. The more experiments you make the better.”

“The Good Spirit never cared for the colleges, and though all men and boys were now drilled in Greek, Latin, and Mathematics, it had quite left these shells high on the beach, and was creating and feeding other matters [science] at other ends of the world.”

“Nature is a rag-merchant, who works up every shred and ort and end into new creations; like a good chemist, whom I found, the other day, in his laboratory, converting his old shirts into pure white sugar.”

“Let us, like merchants, show our foulest wares,And think perchance they'll sell; if not,The lustre of the better yet to showShall show the better.”

“The greatest meliorator of the world is selfish, huckstering Trade.”

“In finance everything that is agreeable is unsoundand everything that is sound is disagreeable.”

“What, no more ceremony? See, my women! Against the blown rose may they stop their nose That kneel'd unto the buds.”

“Much rain wears the marble.”

“When great leaves fall, the winter is at hand.”

“The customer is the immediate jewel of our souls. Him we flatter, him we feast, compliment, vote for, and will not contradict.”

“What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.”

“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.”