"The complaining customer represents a huge opportunity..." - Quote by Zig Ziglar

“All resources are not obvious; great managers find and develop available talent.”

“You are the only person on earth who can use your ability.”

“You measure success by how much good you do for others.”

“Be reactionary. React to what the market wants. And the market wants one-on-one real time engagement. Now that we have the tools to engage, I'm going to continue fighting for the end user.”

“Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.”

“If you mean to profit, learn to please.”

“I think it's wrong that only one company makes the game Monopoly.”

“I'm concerned a little bit with the culture of celebrating the fundraise. My dad taught me that when you borrow money it's the worst day of your life.”

“Managers are the basic and scarcest resource of any business enterprise.”