"The customer is the immediate jewel of..." - Quote by Ralph Waldo Emerson

“Not out of those, on whom systems of education have exhausted their culture, comes the helpful giant to destroy the old or to build the new, but out of unhandselled savage nature, out of terrible Druids and Berserkirs, come at last Alfred and Shakespeare.”

“I pray my companion, if he wishes for bread, to ask me for bread, and if he wishes for sassafras or arsenic, to ask me for them, and not to hold out his plate, as if I knew already.”

“There is a time in every man's education when he arrives at the conviction that envy is ignorance; that imitation is suicide; that he must take himself for better, for worse, as his portion; that though the wide universe is full of good, no kernel of nourishing corn can come to him but through his toil bestowed on that plot of ground which is given to him to till. The power which resides in him is new in nature, and none but he knows what that is which he can do, nor does he know until he has tried.”

“What people in business think they know about the customer and market is likely to be more wrong than right...the customer rarely buys what the business thinks it sells him.”

“Inside an organization there are only cost centers. The only profit center is a customer whose check has not bounced.”

“Making changes to better appeal to customer is INNOVATION.”

“The whole world accepts that being stressed is the normal way to live.”

“If x is the population of the United States and y is the degree of imbecility of the average American, then democracy is the theory that x times y is less than y”

“They could be made to accept the most flagrant violations of reality, because they never fully grasped the enormity of what was demanded of them, and were not sufficiently interested in public events to notice what was happening”