"Statistics suggest that when customers complain, business..." - Quote by Zig Ziglar

“Expect the best. Prepare for the worst. Capitalize on what comes.”

“Failure is a detour, not a dead-end street.”

“Even a two-car parade gets fouled up if you don't decide ahead of time who's going to lead.”

“I always say that the real success of Wine Library wasn't due to the videos I posted, but to the hours I spent talking to people online afterward, making connections and building relationships.”

“In the Ford Motor Company, we emphasize service equally with sales.”

“I am wired like a CEO and care a great deal about the bottom line, but I care about my customers even more than that. That's always been my competitive advantage.”

“A lot of people think big business in America is a bad thing. I think it's a really good thing. Most people in business are ethical, hard-working, good people. And it's a meritocracy.”

“There were a lot of missteps in the early days, but because we got in early we got to make more mistakes than other people.”

“I see marketing not only as a vital skill for small business success, but more importantly, as a vehicle to create art and connect deeply with and serve others to make the world a better place.”