"When Henry Ford said, "The customer can..." - Quote by Peter Drucker

“If you have more than five goals, you have none.”

“Institutions mistake good intentions for objectives. They say "health care"; that's an intention, not an objective.”

“No institution can possibly survive if it needs geniuses or supermen to manage it. It must be organized in such a way as to be able to get along under a leadership composed of average human beings.”

“In business for yourself, not by yourself.”

“VaynerMedia filters the world how humans interact. This is how people are going to make buying decisions.”

“The goal of my shows, my interviews, my business, my philanthropy, all of it, whatever ventures I might pursue, would be to make clear that what unites us is ultimately far more redeeming and compelling than anything that separates me.”

“If there's a problem, we at Wine Library never tell ourselves that once we handle this issue, we'll never have to deal with the person again. We talk to every single person as though we're going to wind up sitting next to that person at his or her mother's house that night for dinner.”

“One customer well taken care of could be more valuable than $10,000 worth of advertising.”

“Social media requires that business leaders start thinking like small-town shop owners. This means taking the long view and avoiding short-term benchmarks to gauge progress. It means allowing the personality, heart and soul of the people who run all levels of the business to show.”