āCommunication is about being effective, not always about being proper.ā
āEvery economy is uncertain. Referring to this or any economy as 'uncertain' is an unnecessary and pessimistic redundancy.ā
āVisualization is daydreaming with a purpose.ā
āA single question can be more influential than a thousand statements.ā
āNot being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.ā
āIf you are going to ask yourself life-changing questions, be sure to do something with the answers.ā
āShow interest in all people, not just those from whom you want something. Making people feel important and good about themselves is just the right thing to do.ā