"If there's a problem, we at Wine..." - Quote by Gary Vaynerchuk
If there's a problem, we at Wine Library never tell ourselves that once we handle this issue, we'll never have to deal with the person again. We talk to every single person as though we're going to wind up sitting next to that person at his or her mother's house that night for dinner.
More by Gary Vaynerchuk
“You can't put out projects that you don't use yourself.”
“You cannot underestimate the sharpness of people’s BS radar. They can spot a soulless, bureaucratic tactic a million miles away.”
“I want to sit with 80- and 90-year-old people more than anyone. They have played this game before. Not one of them has told me, 'I wish I had more money.'”
More on Customer Service
“Use every customer point of contact to weave stories about who you are and what your brand stands for.”
“The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.”
“One customer well taken care of could be more valuable than $10,000 worth of advertising.”
More on Empathy
“Your fervent wishes can only find fulfillment if you succeed in attaining love and understanding of men, and animals, and plants, and stars, so that every joy becomes your joy and every pain your pain.”
“If I had really cared as I thought I did about the sorrows of the world I should not have been so overwhelmed when my own sorrow came- I thought I trusted the rope until it mattered to me whether it would bear me, now it matters and I find I didn't.”
“From whence comes it that a cripple in body does not irritate us, and that a crippled mind enrages us? It is because a cripple sees that we go right, and a distorted mind says that it is we who go astray. But for that we should have more pity and less rage.”