“If you have too many problems, maybe you should get out of business. There is no law that says a company must last forever.”

“You must accept that if the computer is a tool, it is the job of tool user to know what to use it for.”

“The manager is a servant. His master is the institution he manages and his first responsibility must therefore be to it.”

“There is a point at which a transformation has to take place.”

“Progress is obtained only by exploiting opportunities, not by solving problems. When you solve problems, all you do is guarantee a return to normalcy.”

“Let us, like merchants, show our foulest wares,And think perchance they'll sell; if not,The lustre of the better yet to showShall show the better.”

“The greatest meliorator of the world is selfish, huckstering Trade.”

“In finance everything that is agreeable is unsoundand everything that is sound is disagreeable.”

“The customer is the immediate jewel of our souls. Him we flatter, him we feast, compliment, vote for, and will not contradict.”

“What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.”

“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.”

“I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.”

“People don't buy for logical reasons. They buy for emotional reasons.”

“You shake a slogan at an American and it's just like showing a hungry dog a bone.”

“Now, my masters, happy man be his dole, say I; every man to his business.”

“But earthlier happy is the rose distill'dThan that which withering on the virgin thornGrows, lives, and dies in single blessedness.”

“What e'er thou art, act well thy part.”

“The breach of customIs breach of all.”

“Liberty plucks justice by the nose; The baby beats the nurse, and quite athwart Goes all decorum.”

“What is the city but the people?”