Austrian author Quotes

“As a manager you're paid to be uncomfortable. If you're comfortable, it's a sure sign you're doing things wrong.”

“All earlier pluralist societies destroyed themselves because no one took care of the common good. They abounded in communities but could not sustain community, let alone create it.”

“Once a year ask the boss, "What do I or my people do that helps you to do your job?" and "What do I or my people do that hampers you?"”

“An employer has no business with a man's personality... The task is not to change personality, but to enable a person to achieve and to perform.”

“Most innovators are successful to the extent to which they define risks and confine them.”

“Most leaders don't need to learn what to do. They need to learn what to stop.”

“Your first and foremost job as a leader is to take charge of your own energy and then help to orchestrate the energy of those around you.”

“An employer has no business with a man's personality. Employment is a specific contract calling for a specific performance... Any attempt to go beyond that is usurpation. It is immoral as well as an illegal intrusion of privacy. It is abuse of power. An employee owes no "loyalty," he owes no "love" and no "attitudes" - he owes performance and nothing else. .... The task is not to change personality, but to enable a person to achieve and to perform.”

“When Henry Ford said, "The customer can have a car in any color as long as it's black," he was not joking.”

“No other area offers richer opportunities for successful innovation than the unexpected success.”

“Capitalism as a social order and as a creed is the expression of the belief in economic progress as leading toward the freedom and equality of the individual in a free and open society. Marxism expects this society to result from the abolition of private profit. Capitalism expects the free and equal society to result from the enthronement of private profit as supreme ruler of social behavior.”

“Unless strategy evaluation is performed seriously and systematically, and unless strategists are willing to act on the results, energy will be used up defending yesterday.”

“Top management as a function and as a structure was first developed by Georg von Siemens (1839-1901) in Germany between 1870 and 1880, when he designed and built the Deutsche Bank and made it, within a very few years, into continental Europe's leading and most dynamic financial institution.”

“Thus, for those who are willing to go out into the field, to look and to listen, changing demographics is both a highly productive and a highly dependable innovation opportunity.”

“(Waste = Loss): The first rule of business is to survive and the guiding principle of business economics is not the maximisation of profit, it is the avoidance of loss”

“What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.”

“An institution which is financed by a budget - or which enjoys a monopoly which the customer cannot escape - is rewarded for what it deserves rather than what it earns. It is paid for 'good intentions' and 'programs'. It is paid for not alienating important constituents rather than satisfying any one group. It is misdirected by the way it is being paid into defining performance and results as what will produce the budget rather than as what will produce contribution.”

“I no longer think that learning how to manage people, especially subordinates, is the most important for executives to learn. I am teaching above all else, how to manage oneself.”

“Free enterprise cannot be justified as being good for business. It can be justified only as being good for society.”

“Every first-rate editor I have ever heard of reads, edits and rewrites every word that goes into his publication.... Good editors are not 'permissive'; they do not let their colleagues do 'their thing'; they make sure that everybody does the 'paper's thing.' A good, let alone a great editor is an obsessive autocrat with a whim of iron, who rewrites and rewrites, cuts and slashes, until every piece is exactly the way he thinks it should have been done.”

“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.”

“Through systematic terror, through indoctrination, through systematic manipulation of stimulus, reward, and punishment, we can today break man and convert him into brute animal... The first step toward survival is therefore to make government legitimate again by attempting to deprive it of these powers... by international action to ban such powers.”

“One cannot hire a hand; the whole man always comes with it.”

“Fascism is the result of the collapse of Europe's spiritual and social order... catastrophes broke through the everyday routine which makes men accept existing forms, institutions and tenets as unalterable natural laws. They suddenly exposed the vacuum behind the facade of society.”

“Morale in an organization does not mean that "people get along together"; the test is performance not conformance.”