“If you have too many problems, maybe you should get out of business. There is no law that says a company must last forever.”

“You must accept that if the computer is a tool, it is the job of tool user to know what to use it for.”

“The manager is a servant. His master is the institution he manages and his first responsibility must therefore be to it.”

“There is a point at which a transformation has to take place.”

“Progress is obtained only by exploiting opportunities, not by solving problems. When you solve problems, all you do is guarantee a return to normalcy.”

“The customer is the immediate jewel of our souls. Him we flatter, him we feast, compliment, vote for, and will not contradict.”

“What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.”

“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.”

“Let us, like merchants, show our foulest wares,And think perchance they'll sell; if not,The lustre of the better yet to showShall show the better.”

“The greatest meliorator of the world is selfish, huckstering Trade.”

“In finance everything that is agreeable is unsoundand everything that is sound is disagreeable.”

“I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.”

“People don't buy for logical reasons. They buy for emotional reasons.”

“You shake a slogan at an American and it's just like showing a hungry dog a bone.”

“Bounty, being free itself, thinks all others so.”

“He that is robbed, not wanting what is stolen, him not know t, and he's not robbed at all.”

“'Tis better to be vile than vile esteemed, When not to be, receives reproach of being, And the just pleasure lost, which is so deemed, Not by our feeling, but by others' seeing.”

“Timid salesmen have skinny kids.”

“The top salesperson in the organization probably missed more sales than 90% of the sales people on the team, but they also made more calls than the others made.”

“We miss 100 percent of the sales we don’t ask for.”

“Were all the letters sun, I could not see one.”

“O most delicate fiend!Who is't can read a woman? Is there more?”

“Hear the meaning within the word.”