#Customer Service Quotes

“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.”

“I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.”

“If you mean to profit, learn to please.”

“The complaining customer represents a huge opportunity for more business.”

“Stop selling. Start helping.”

“Selling is something we do for our clients - not to our clients.”

“When Henry Ford said, "The customer can have a car in any color as long as it's black," he was not joking.”

“Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.”

“The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.”

“To satisfy the customer is the mission and purpose of every business.”

“The customer’s always right.”

“It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while.”

“I didn't go to college, but if I did, I would've taken all my tests at a restaurant, 'cause 'The customer is always right'.”

“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.”

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”

“Good service leads to multiple sales. If you take good care of your customers, they will open doors you could never open by yourself.”

“If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.”

“One customer well taken care of could be more valuable than $10,000 worth of advertising.”

“A manufacturer is not through with his customer when a sale is completed. He has then only started with his customer.”

“In the Ford Motor Company, we emphasize service equally with sales.”

“The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.”

“Use every customer point of contact to weave stories about who you are and what your brand stands for.”

“We're living in what I like to call the 'Thank You Economy,' because only the companies that can figure out how to mind their manners in a very old-fashioned way - and do it authentically - are going to have a prayer of competing.”

“I am wired like a CEO and care a great deal about the bottom line, but I care about my customers even more than that. That's always been my competitive advantage.”

“You need to spend all of your time and energy on creating something that actually brings value to the people you're asking for money!”

“Social media requires that business leaders start thinking like small-town shop owners. This means taking the long view and avoiding short-term benchmarks to gauge progress. It means allowing the personality, heart and soul of the people who run all levels of the business to show.”

“The reason I was able to grow my business was that every day, after producing 30 minutes of wine television, I spent 15 hours a day replying to every single person's e-mail and every single person's Twitter @ reply.”

“I pride myself in listening. When you have people paying attention to you, your biggest job is to listen what they want. Deliver what your community wants.”

“I always say that the real success of Wine Library wasn't due to the videos I posted, but to the hours I spent talking to people online afterward, making connections and building relationships.”

“The best marketing strategy ever: CARE”

“The reason we love our parents is because they loved us first. Every single company should take this advice.”

“Unless you are building a new company from the ground up and can install caring as your businesses' cornerstone, you have to be willing to embark on a completely cultural overhaul so that, like a local mom and pop shop, every employee is comfortable engaging in customer service, and does it authentically.”

“If there's a problem, we at Wine Library never tell ourselves that once we handle this issue, we'll never have to deal with the person again. We talk to every single person as though we're going to wind up sitting next to that person at his or her mother's house that night for dinner.”

“I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.”

“Be reactionary. React to what the market wants. And the market wants one-on-one real time engagement. Now that we have the tools to engage, I'm going to continue fighting for the end user.”

“I called a company and asked to speak to Bob. The person who answered said, "Bob is on vacation. Would you like to hold?”

“Software: These programs give instruction to the CPU, which processes billions of tiny facts called bytes, and within a fraction of a second it sends you an error message that requires you to call the customer-support hot line and be placed on hold for approximately the life-span of a caribou.”

“Only a few businesses will succeed by having the lowest price, so most will need a strategy that includes customer services.”

“Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.”